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FAQ: Frequently Asked Questions

1) What should I do to buy on Vadrum Store?

Buying is simple. Just browse through the various categories in the left menu, choose the quantity of the item (s) you want and click on "Add to Cart". Once the addition of items in the cart is done, click on the "Checkout" button, create your own account (entering your data and address) and select the type of shipping and the method of payment you prefer. If you buy an Mp3 single or album, the download of the files will be available immediately once the payment is done (You can find the files in the "Downloads" section on the page of your account).

2) I'm trying to add to my cart an item that appears as "Out of stock" and I can not proceed with the payment. Why?

The items that appears as "Out of stock" are not currently available in the quantity you want, or are just sold out. It is therefore not possible to pay for an item that is not available. To proceed with the purchase of other selected items, simply remove the article from your cart and proceed with the Checkout.

3) What's the TAX ID/SSN/VAT/ABN detail I should put in the registration process?

If you are in Europe, just insert your VAT (Value Added tax) number. If you are in Australia just insert you ABN (Australian business number). If you're in the US, insert your Taxpayer Identification Number or Social Security Number. In the UK it's called National Insurance number. In Italy "Codice Fiscale". If you're in another part of the world, just put your Social Number or Tax Code. We're legally obligated to ask you this ID number, but you don't have to pay nothing with it and we'll never give somebody your data.

4) I don't have a PayPal account. What should I do to pay with my Credit/Debit Card?

After completing the registration process, choosing your items and selecting the type of shipping you prefer, click on "PayPal / Credit Card" as payment method to proceed with the order. PayPal will open a new page that offers the possibility to use the Credit/Debit Card for those who do not have a PayPal account. Where? On the left, under "Don't have a PayPal account?".

5) I bought the Mp3 version of the album/single. What should I do to download it now to my computer?

After making the payment correctly, you can instantly download the files by logging on your account page and clicking on "Downloads". The purchased files (MP3 Album or Single) can be downloaded up to 3 times, then you will need to buy again the article to re-download. The MP3 file is downloaded within a .zip archive file, easy to extract with both PC and MAC.